Compliance, Ethics & Sustainability An international journal with a European focus 2023 nr. 3

Making it work: Effective Compliance Trainings

Zara Mathew and Nienke de Munck1

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1. The ‘business card’ of compliance

Compliance training matters – after assessing the compliance risks of your organization, and then formalizing the rules and behavioral expectations in policies and procedures, you have to ensure that your employees (and, where appropriate, business partners such as agents and distributors) know what is expected of them, that they understand the rules they need to adhere to. Knowledge about policies and procedures thus is a critical step towards compliance – a prerequisite even.

 

In light of this, it’s not surprising that compliance professionals, when introducing themselves outside of work, are often known for the, typically yearly recurring, code of conduct training. Some may even perceive this training to be the business card of compliance. And although most people recognize its importance, the format or repetitive nature of such trainings may be food for various opinions. 

 

So how can we e...

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Verder in dit artikel:

1. The ‘business card’ of compliance

2. Designing code of conduct training based on adult learning

2.1. Role-based training

2.2. Incorporating realistic scenarios

3. Measuring Impact

3.1. Training = knowledge = compliance (?)

3.2. Metrics to consider

3.2.1. Content > quiz versus quiz > content

3.2.2. Control group

3.2.3. Correlation analysis

3.2.4. Actual behavior

3.2.5. Various proxy metrics

4. What’s next?

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Artikel informatie

Type
Artikel
Auteurs
Zara Mathew and Nienke de Munck1
Auteursvermelding
Ik ben auteur van dit artikel
Datum artikel
Uniek Den Hollander publicatienummer
UDH:TvCo/17719

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Vrij gevonden op trefwoorden:

training effectiveness, adult learning, effect measurement

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